About CanvasRus

About Our Canvas Prints
  Welcome to CanvasRus, one of UK's leading suppliers of canvas prints.

CanvasRus is a well established online company with many years experience in the digital printing industry, specializing in creating beautiful canvas prints from customers' own photos or original artwork.

Our parent company Portobello Art, was established in 1987, so has been in the art, print and framing trade for over 20 years. We started digital printing over 10 years ago and probably began the trend of creating digitally printed canvas pictures for trade customers. It soon became apparent that this unusual canvas wallart was becoming increasingly popular with many consumers who were constantly contacting us requesting a single canvas print or to put their photo on to canvas.

Hence CanvasRus! The website was launched in March 2004 and was probably one of the first digital printing companies to offer photos on canvas to the retail public.

Through our trade company, Portobello Art, we also have a huge corporate customer base supplying literally thousands of canvas prints to the Hospitality & Leisure industries worldwide (from Hotel groups like Premier Inn, Hilton Hotels and Holiday Inn to Leisure companies like CenterParcs and Butlins). As a result we print 250-300 canvas prints a day (that's right - a day, not a week!) for retail and trade customers.

This means we are confident in claiming to be one of UK's leading suppliers of Canvas Prints..
 
There are, however, a lot of other companies now "jumping on the bandwagon" claiming to be the biggest and the best. So who do you choose?
Read a few facts below and make your own decision!

  •  Since we launched in 2004 we have supplied over 650,000 canvas prints to customers worldwide
  •  Our UK site proved so successful that within 2 years we launched sites in Europe, America and Australia
  •  We print 250-300 pictures a day (not a week!)
  •  We fulfil over 200 individual orders a week
  •  30% of orders are from returning customers
  •  Over 50% of orders come from our trade customers (see Portobello Art - our trade website).
  •  We pride ourselves on our exemplary customer service record and always aim to please!
  •  We get dozens of complimentary emails every month! View our Feedback here.
  •  Our return rate is under 1% (yes, we do make the odd mistake!) but...
  •  We are always prepared to replace/credit any incorrect or damaged pictures in accordance with our satisfaction guarantee policy
  •  All our printers and materials are of the best quality (see below) from Hewlett Packard - UK's largest printer supplier.
We provide SUPERB QUALITY Canvas Prints! Why? There are three things to consider...

Personal Service and Expertise
 
 Quality of Printing
 
 Quality of Materials
 
 

From the moment your order is received in our office, our in-house designers will be working individually on your photos ensuring they are suitable for print. This includes removing date stamps and red eye wherever possible completely free of charge.

They will also check the quality of your uploaded photo as the printed image can only be as good as the original photo it is printed from. This is why we specify that all photos must be at least 500kb in size. If, however, your photo is not appropriate they will contact you by phone or email within 24 hours to inform you of any problems. They will offer advice and always try to resolve any issues that arise.

We offer a huge variety of sizes but we realise that you might often want something different for that awkward space on the wall. We are happy to discuss bespoke sizes and requirements. We're always prepared to go the extra mile and can safely state that our customer service is second to none! Go and have a look at the Testimonials from some of our happy customers and see for yourself!

  Original oil paintings from the old masters have been around for centuries but printing on canvas using wide-format printers is a relatively new concept which was only introduced in the 1990s. With today's technology the quality of modern canvas prints is nearly as good as the original oil paintings.

CanvasRus only use HP large-format Designjet printers which produce outstanding image quality with vivid enduring colours using fade resistant HP Vivera pigment inks which, according to HP, have a guaranteed colour fastness of 200 years!

The most important aspect of the printing process is colour management - ensuring the end result accurately matches the image displayed on our monitors. This involves the calibration of printers and monitors to the highest level which can only be achieved using specialist technology, which is now supplied with the most modern HP Designjet printers.
  All photos are now printed onto ultra white polyester canvas which has a strong cotton like textured matt canvas surface. This new type of canvas is far more flexible which means we can guarantee that there will not be any cracking around the edges of the frame which is often the case with the 100% cotton canvas.

As the majority of our trade customers are in the Hotel and Leisure industries, we were always looking for a way of making our canvases more resilient.�We found the solution - by applying a heavy duty laminate to all canvases, this not only produces a reasonably waterproof and scuff proof surface, but lifts and enhances the colours whilst ensuring the very best quality and sustained durability of the printed image. This is unique to CanvasRus and is included completely free of charge.

Each canvas is then individually stretched by hand onto 2" (50mm) deep kiln dried solid wooden stretchers - the best wood available as it's lightweight and doesn't warp as all the moisture has already been removed.
         
Convinced?? If not, let's just summarise... CanvasRus offer:-
  •  Competitive prices... no - we're not the cheapest and will never claim to be! We concentrate on using the best technology and quality
     materials available and will always give you the best possible prices for a quality product!
  •  Exemplary Customer Service... nothing is too much trouble for our specially trained staff! Yes - we do make the odd mistake - we're only
     human after all! But we will do our utmost to resolve any issues as quickly and as efficiently as possible.
  •  Fast turnaround of 5-7 days... no - we're not the quickest, compared to some of our competitors who offer 24 hour delivery - but ask
     yourselves why? We are printing 250 - 300 canvases a day for trade customers as well as retail and sometimes these can be for orders of
     500-1000 canvases at a time (eg. Whitbread's Premier Inns). We therefore have to offer a realistic timescale - sometimes it's quicker
     but never slower! It all depends on what orders we are working on at the time! But doesn't that tell you something about our reputation?

We therefore believe that we can offer the very best quality canvas pictures at the most affordable prices.
And this is why we are confident in claiming to be one of the UK’s leading suppliers of canvas photo prints.
Richard Lewis – Managing Director