Terms & Conditions.

 
By using this site you agree to be legally bound by these terms, which shall take effect immediately on your first use of this site. If you do not agree to be legally bound by all the following terms please do not access and/or use canvasRus.

Descriptions of goods and services included in the canvasRus site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them.

You should be aware that the colors and appearances of images may vary from the way they appear on screen. The images and designs used on the canvasRus website are the property of canvasRus and their respective copyright owners and are used by canvasRus with express authorisation. You must not use, reproduce, modify or distribute our images or any part of those images in any manner. In the event that there is any dispute between us in relation to this issue, you agree that until the matter is resolved, an interim injunction will be ordered, which will prevent any further use or distribution of the image until a final court hearing.
 

Delivery

Delivery to Mainland UK - £9.00
Delivery to UK Overseas - £15.00 (includes Northern Ireland, Isle of Man and Scilly Isles)
Please note: this is a one-off charge per order not per canvas.
Delivery is 5 - 7 working days from receipt of payment.
Delivery is by Royal Mail Parcelforce.
 

Returns Policy

Under the distance selling Regulations, if you have received goods and have simply changed your mind about purchasing them, you may return goods for credit subject to the following conditions:

• You inform us within seven working days of receipt of the product(s)
• You pay the return delivery charges.
• Goods are returned in a re-saleable condition and in their original packaging
• Goods are not a ‘Your Photos' or 'Personalized Art' item. (see below for details)

‘Create Your Photos & Personalized Art items ’
All artworks are provided as a bespoke service to the client on a one to one basis, based on the designs shown on this site. You, as the customer give the artist responsible full creative title to recreate the said artwork based on your size and style requests to the best of his/her ability.

Due to the bespoke status of these artworks, items that are delivered as described and in good condition may not be returned but damaged items will be exchanged free of charge. We reserve the right to charge for re-posting returned orders, which have been especially produced to meet your personal requirements.

Damages
Full refunds will be made by canvasRus for items lost or damaged in transit (except for 'your photos or personalized art' items). You should keep all packaging and/or artwork as found and notify us within 1 day of the item arriving in damaged condition to be eligible for a full refund or exchange.


Payment

All prices include VAT.
We accept all major credit and debit cards - Mastercard, Visa, Maestro/Switch, Solo and Visa Electron.

All payment details are processed by a secure server.
This information is sent by 128 bit encryption meaning it is impossible to break the code and steal your credit or debit card details. A small padlock icon will appear in the status bar of the browser at the bottom of your screen when you are entering your card details, signifying you are currently on a secure platform. Another sign that you are on a secure site is that in the address bar of the browser you will notice that the beginning of the website address will be https://.


Privacy Policy

You have our commitment that your images will not be put into the public domain, unless by prior consent and with your permission. Your personal information will be kept strictly confidential. It is never sold, given away or shared with anyone. So, rest assured, your contact details are strictly confidential and are not shared with any third party. Only carefully selected, authorised personnel have access (for customer service and abuse monitoring purposes) to view system accounts.

We may occasionally email you with special offers and new services to the site. If you receive these, you will have the opportunity to unsubscribe yourself from any further messages on the email you have received. Please be assured our aim is not in any way to invade your privacy, but merely to inform you of items that, given your experience in dealing with canvasRus, may enhance it still further.

When you use your credit card to place an order with canvasRus , you will naturally be receiving an email receipt for your purchase. To protect your information, our credit card processing vendor uses the latest secure transaction technology, and is compliant with card association security initiatives.


Special Offers & Discount Codes

Gift Vouchers and Prize Winning Promotional Codes
You will find a special promotional box on the shopping cart page, to which you will be redirected after you have chosen the quantity required and added your image to the basket. Enter your unique promotional code and the appropriate amount will automatically be deducted from your total on the next page at the CHECKOUT. Gift vouchers are only valid for 1 year after purchase.
No refunds can be given for any orders less than the voucher value, but you may select a bigger size, order more than one canvas or have your image turned into a style from the ‘Your Art’ pages at a higher value and pay the difference online.

Discount Codes
In the same way as for the GIFT VOUCHER instructions above, enter your unique promotional discount code into the promotional box on the shopping cart page. The appropriate amount of discount will be deducted from all gallery and 'photos onto canvas' orders, but not 'Your Art' personalization charges.
No discount will be applied to the delivery charge of £9 (£15).

Bulk order discount
For all orders over £150, 10% discount will automatically be deducted from your total order price on the checkout page.
You will not need to enter any additional promotional code.
This can be used in addition to other discount offers and promotional codes.
However: the extra discount will only be applied after any other promotional offers have been deducted from your total price.
(ie. If you order £150 worth of canvases and use a promotional code for 10% discount on the Shopping Cart page, this will bring your total order price down to £135.00 so you will not be entitled to the extra 10% bulk order discount).

3 for 2 offer
This offer only applies to identical canvases (the same image and same size canvas, for both gallery and uploaded personal photos). When selecting the size, the figure 3 needs to be entered into the quantity box but only 2 canvases will be charged for on the checkout page.
The 3 for 2 offer does not apply to the Your Art service.
The 3 for 2 offer can be used in conjunction with other promotional discount offers.
The £9 (£15) delivery charge is per order not per canvas, so you will only be charged £9 (£15) delivery for the 3 canvases.

this document was updated February 2017